Frequently Asked Questions
How do I order?
You can order food on this website by adding items to your “basket”. If this is your first time here, you will need to register an account with us – once that is done, you can browse the site and select the items you’d like to buy. When you’re finished, click on “Checkout” where you will be able to review your order and then process payment securely.
How much does delivery cost?
Delivery costs only £4. Orders over £100 receive free delivery.
What happens if I am not at home when my delivery arrives?
We deliver your food in sealed, insulated boxes that keeps your food safe and cool. If you are not in, we can leave the boxes on your doorstep or tuck them away out of site. If there is a particular place you’d like us to leave them, you can let us know when you process your order – there is an option to enter a comment. Our boxes are reusable, so we will collect used boxes next time we deliver.
When do I need to process my order by?
Each week, the delivery deadline is 9am on Tuesday morning. That gives us enough time to process your order, liaise with our suppliers and select the fresh produce to deliver to your door on the Thursday.
Can I change my order if I have forgotten something?
What if I am not happy with an item or something is missing from my order?
If a product is missing, or in a condition that you do not find acceptable, we will issue a credit to the value of the product. Complaints must be registered within 24 hours of receiving the goods.
4 Days, 22 Hours, 27 Minutes